Refund policy

CANCELLATION POLICY

Orders may be canceled before shipment by contacting our customer service department at +1 401-849-6666. Our orders usually ship within a day, therefore you must call as soon as possible to cancel the order. You can cancel your BIG WEATHER GEAR package up to 48 hours after placing the order or until the BIG WEATHER GEAR package is dispatched for delivery. Please do not request cancellations by fax.

RETURN/REFUND POLICY

BIG WEATHER GEAR Merchandise items are apparel, bar and kitchen, accessories, signage, holiday and specialty items purchased on bigweathergear.store. Simply email your return request with name and order # to [email protected]. You may return any merchandise item within 60 (sixty) days for refund, store credit if you signed up for an account at bigweathergear.store, or exchange if it is in “resalable” condition. This policy does not include items that have been washed or worn, and it does not include BIG WEATHER GEAR Packages, which have their own return policy. Refunds will be made in the same form as the original payment. Return shipping cost is covered by BIG WEATHER GEAR, up to $10.

Send all returns or exchanges to:

BIG WEATHER GEAR
154 Thames St, Newport, RI 02840

It is recommended you send all returns back via UPS. Send your package insured and postage paid. No credit or refunds for any merchandise returned after 60 (sixty) days from purchase. No refunds for original forwarding shipping charges, including refused packages and shipments.

BIG WEATHER GEAR Packages, BIG WEATHER GEARs, and Modulars/Tables are items purchased on bigweathergear.store and delivered through the BIG WEATHER GEAR network of authorized dealers. Simply follow the instructions on your BIG WEATHER GEAR Order Confirmation email, or email your return request with photographic validation and your order number to [email protected]. No returns or exchanges will be accepted after 45 (forty-five) days of purchase. All returned BIG WEATHER GEAR must be in new and unused condition, and BIG WEATHER GEAR will require photographic validation of condition prior to return approval. BIG WEATHER GEAR package, BIG WEATHER GEAR, and Modular/Table refunds are subject to a $150 re-stocking fee, deducted from your refund.

Returns are usually processed within 3 (three) business days of receipt. Please allow additional time for processing during holiday seasons. A confirmation email will be sent when the return is processed. If exchanging other items, a confirmation email will be sent when the new order is entered. Once the return request and photos have been submitted and approved, BIG WEATHER GEAR customer support will contact the distributor or dealer. The dealer will contact the customer to arrange a date and time for pickup. Once the BIG WEATHER GEAR package has been returned to the dealer’s location (by pickup or delivery), and there is final verification that the BIG WEATHER GEAR is back in possession, a refund can be processed. Please note, it can take a few days to process through the payment platform. It often takes a customer’s financial institution a few additional days to post the refund into their account.

For warranty claims or concerns after delivery, view our warranty policy by contacting a local BIG WEATHER GEAR dealer, or by emailing [email protected]