FAQ

Why has the warranty process changed?

You spoke, we listened! The new warranty process is a direct result of listening to feedback from our customers, dealers, and distributors to provide a better experience. We want to give our customers the option to get support on their preferred terms, whether online or in person. 

I’ve registered my BIG WEATHER GEAR years ago, am I still registered?

If you registered using an email, you are already set up to use the new warranty claim system. If you registered with a paper warranty card, please contact customer support to migrate your registration to the new system. You can check if you’re registered by starting a warranty claim with your email. If your email is recognized, it will show you an overview of all units registered to that email.

You can also lookup your registration on this page

I need to register my BIG WEATHER GEAR. Where can I do so?

Please visit our registration page here to register your BIG WEATHER GEAR. 

I need to start a claim. Where can I do so?

Please visit our claim page here to start a warranty claim.

Why is warranty registration important?

By registering your BIG WEATHER GEAR, you ensure your product is covered under our warranty, receive updates and important product information, and get access to special offers and promotions. Product registration is required to receive the limited lifetime warranty on your BIG WEATHER GEAR. 

Is there a deadline for registering my BIG WEATHER GEAR for warranty coverage?

No, but we recommend registering immediately following a purchase. You will have no warranty coverage until you are registered.

Does the warranty cover both residential and commercial use?

The warranty primarily covers residential use. Commercial use warranty is one year. You can contact Customer Support for more information. 

Can I transfer my warranty to a new owner if I sell my BIG WEATHER GEAR?

No, the warranty cannot be transferred to the new owner. The warranty is only valid for the original owner with proof of purchase. 

Does the warranty cover accessories and add-ons for the BIG WEATHER GEAR?

Yes, accessories and add-ons are covered under their respective warranties, which may vary in duration. Please refer to the warranty terms and conditions for specific details.

Can I register multiple BIG WEATHER GEAR under the same account?

Yes, you can register multiple BIG WEATHER GEAR under the same account. Make sure to provide the necessary details for each unit.