Shipping policy

SHIPPING POLICY

The BIG WEATHER GEARaccepts and ships orders from customers within the United States. Orders delivered in the US cannot be sent to a PO Box, APO or AFO address. Orders from customers outside the US may be placed on the correct BIG WEATHER GEARwebsite for the corresponding nation.

The BIG WEATHER GEAR offers standard domestic shipping options and most available items ship the same day if the order is received by 3PM Eastern Time. Shipping charges and sales tax will be shown before an order is finalized provided that the ship-to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us at +1 401-849-6666 to cancel the order. 

Smaller items from the merchandise store will ship from one of several conventional package shipping sources: FedEx, US Postal Service or UPS. Larger items such as BIG WEATHER GEAR and BIG WEATHER GEAR Packages may be delivered and set-up from local BIG WEATHER GEAR dealers or distributors. Once you have purchased a BIG WEATHER GEAR Package, a local BIG WEATHER GEARspert dealer will contact you and schedule your delivery (and assembly if you choose the $149 white glove assembly option) within three (3) business days. In some cases, assembly may happen offsite before delivery. Delivery and White Glove Assembly apply to standard, easily accessible housing or BIG WEATHER GEAR placement locations. Additional fees may apply based on special requests, such as remote areas, stairs, or non-standard assembly locations. We recommend considering your housing, preferred BIG WEATHER GEAR location, and any other accessibility or special factors, such as HOAs or building codes, before ordering. Customers can select their preferred delivery method from our online store.

After an order is submitted, you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped. To check the status of your order’s shipping information, be sure to check your email for the tracking number on your Shipping Confirmation.  

SALES TAX (UNITED STATES)

Sales tax is added to most US orders. BIG WEATHER GEAR collects and pays sales tax to most US states.